FAQ and Troubleshooting
A regularly curated list of the most commonly asked questions by TTRS clients
Duke of Edinburgh (DofE) AwardUsing TTRS for the skills section of the DofE Award
Account Server UpdateWhen you see the message "You have been upgraded to our new server"
Minimum AgeWhat is the minimum recommended age to start TTRS?
Remember and RepeatWhat is remember and repeat and how to turn it on or off
Unlocking later levelsLearn how to unlock all levels
Average time to complete the TTRS Course
Students with Dyslexia
Students with Dyspraxia
Typing and coordinationHow to support learners with coordination difficulties
Do you offer a free trial?2-week free trial for parents, homeschoolers, schools and tutors
Customer support resourcesPopular blog posts we’ve written
Referral program T&CsTerms and Conditions
Modules won't load or general issues
No words on the screenDictation modules
Chrome Unresponsive"The following page(s) have become unresponsive" issue
I haven't received my TTRS welcome email
Critical error
No Sound issueSolutions for Chrome, Safari and Firefox browsers if you can't hear any sound in modules.
I forgot my passwordHow to reset your password
Online StatusUptime and server updates
Using a coupon codeFor new home subscriptions
Logo Constantly Spinning