FAQ and Troubleshooting
Find quick answers and solutions to common questions and technical issues.
Do you offer a free trial?2-week free trial for parents, homeschoolers, schools and tutors
Duke of Edinburgh (DofE) AwardUsing TTRS for the skills section of the DofE Award
Frequently Asked Questions (FAQ)All your questions answered
Typing and coordinationHow to support learners with coordination difficulties
Average time to complete the TTRS Course
Minimum AgeWhat is the minimum recommended age to start TTRS?
Keyboarding questionsQuestions from our clients about using the keyboard
Is TTRS GDPR compliant?
Customer support resourcesArticles on typing
I forgot my passwordHow to reset your password
Resolving technical issues
Modules won't load or general issues
No words on the screenDictation modules
Chrome Unresponsive"The following page(s) have become unresponsive" issue
Critical error
No Sound issueSolutions for Chrome, Safari and Firefox browsers if you can't hear any sound in modules.
Online StatusUptime and server updates
Using a coupon codeFor new and existing users
Logo Constantly Spinning
Words disappearingLines or words are 'disappearing'
Account Server UpdateWhen you see the message "You have been upgraded to our new server"
