FAQ and Troubleshooting
Find quick answers and solutions to common questions and technical issues.
By Harry and 3 others4 authors21 articles
Common Questions
Find answers to the questions we’re asked most often about TTRS
- Do you offer a free trial?2-week free trial for parents, homeschoolers, schools and tutors
- Duke of Edinburgh (DofE) AwardUsing TTRS for the skills section of the DofE Award
- Frequently Asked Questions (FAQ)All your questions answered
- Typing and coordinationHow to support learners with coordination difficulties
- Average time to complete the TTRS CourseCourse completion time varies depending on the amount of weekly practice students undertake
- Minimum AgeDiscover the minimum recommended starting age for TTRS
- Keyboarding questionsQuestions from our clients about using the keyboard
- Is TTRS GDPR compliant?
Troubleshooting
Fix common issues and get TTRS working smoothly again
- I forgot my passwordHow to reset your password
- Resolving technical issuesTry these quick troubleshooting steps to resolve technical issues when using TTRS
- Modules won't load or general issuesFollow these steps if your modules won't load or you're experiencing loading or performance issues
- No words appear on the screenTroubleshooting common difficulties experienced by users
- Chrome Unresponsive"The following page(s) have become unresponsive" issue
- Critical error
- No Sound issueSolutions for Chrome, Safari and Firefox browsers if you can't hear any sound in modules.
- Using a coupon codeApply your coupon code when starting a new subscription or updating an existing one to receive your discount at checkout
- Logo Constantly Spinning
- Account Server UpdateWhen you see the message "You have been upgraded to our new server"
- Transfer statistics from an Admin account to a Student accountHow to move TTRS usage data from an Admin to a Student account
- Special Resource - Using TTRS at Home during school closures
Compatibility
Check device, browser, and operating system requirements for using TTRS