FAQ and Troubleshooting
Find quick answers and solutions to common questions and technical issues.
By Harry and 5 others6 authors24 articles
Common Questions
Find answers to the questions we’re asked most often about TTRS
Do you offer a free trial?2-week free trial for parents, homeschoolers, schools and tutors
Duke of Edinburgh (DofE) AwardUsing TTRS for the skills section of the DofE Award
Frequently Asked Questions (FAQ)All your questions answered
Typing and coordinationHow to support learners with coordination difficulties
Average time to complete the TTRS Course
Minimum AgeWhat is the minimum recommended age to start TTRS?
Keyboarding questionsQuestions from our clients about using the keyboard
Is TTRS GDPR compliant?
Customer support resourcesArticles on typing
Troubleshooting
Fix common issues and get TTRS working smoothly again
I forgot my passwordHow to reset your password
Resolving technical issues
Modules won't load or general issues
No words appear on the screenTroubleshooting common difficulties experienced by users
Chrome Unresponsive"The following page(s) have become unresponsive" issue
Critical error
No Sound issueSolutions for Chrome, Safari and Firefox browsers if you can't hear any sound in modules.
Online StatusUptime and server updates
Using a coupon codeApply your coupon code when starting a new subscription or updating an existing one to receive your discount at checkout
Logo Constantly Spinning
Account Server UpdateWhen you see the message "You have been upgraded to our new server"
Transfer statistics from an Admin account to a Student accountHow to move TTRS usage data from an Admin to a Student account
Special Resource - Using TTRS at Home during school closures
Compatibility
Check device, browser, and operating system requirements for using TTRS
Is there an iPad or Android tablet version?
Referral program
Learn how the referral program works, including eligibility, rewards, and how to refer others
Referral program T&CsTerms and Conditions