FAQ and Troubleshooting

A regularly curated list of the most commonly asked questions by TTRS clients

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25 articles in this collection
Written by Harry Alexandre, Peter Driver, Karen Diaz and 2 others

Duke of Edinburgh (DofE) Award

Using TTRS for the skills section of the DofE Award

Written by Liz Loly
Updated over a week ago

About TTRS

Minimum Age

What is the minimum recommended age to start TTRS?

Written by Harry Alexandre
Updated over a week ago

Remember and Repeat

What is remember and repeat and how to turn it on or off

Written by Harry Alexandre
Updated over a week ago

Unlocking later levels

Learn how to unlock all levels

Written by Harry Alexandre
Updated over a week ago

Average time to complete the TTRS Course

Written by Meredith Cicerchia
Updated over a week ago

Students with Dyslexia

Written by Harry Alexandre
Updated over a week ago

Students with Dyspraxia

Written by Harry Alexandre
Updated over a week ago

Typing and coordination

How to support learners with coordination difficulties

Written by Harry Alexandre
Updated over a week ago

Do you offer a free trial?

2-week free trial for parents, homeschoolers, schools and tutors

Written by Harry Alexandre
Updated over a week ago

Customer support resources

Popular blog posts we’ve written

Written by Harry Alexandre
Updated over a week ago

Compatibility

Is there an iPad or Tablet version?

Written by Harry Alexandre
Updated over a week ago

TTRS Course Updates

Updates, additions and improvements

Written by Harry Alexandre
Updated over a week ago

Words disappearing

Lines or words are 'disappearing'

Written by Harry Alexandre
Updated over a week ago

Troubleshooting

Modules won't load or general issues

Written by Harry Alexandre
Updated over a week ago

No words on the screen

Dictation modules

Written by Karen Diaz
Updated over a week ago

Chrome Unresponsive

"The following page(s) have become unresponsive" issue

Written by Harry Alexandre
Updated over a week ago

Chrome Autoplay

Written by Harry Alexandre
Updated over a week ago

I haven't received my TTRS welcome email

Written by Harry Alexandre
Updated over a week ago

Critical error

Written by Harry Alexandre
Updated over a week ago

No Sound

Solutions for Safari, Chrome and Firefox browsers

Written by Harry Alexandre
Updated over a week ago

I forgot my password

How to reset your password

Written by Harry Alexandre
Updated over a week ago

Online Status

Uptime and server updates

Written by Peter Driver
Updated over a week ago

Using a coupon code

For new home subscriptions

Written by Harry Alexandre
Updated over a week ago

Questions from our clients

Down syndrome questions

Questions from our clients about Down Syndrome students

Written by Harry Alexandre
Updated over a week ago

Keyboarding questions

Questions from our clients about using the keyboard

Written by Harry Alexandre
Updated over a week ago