Browser reload
Occasionally, certain elements of the TTRS program may appear to be missing or not working as you would expect. For example, the "Show Word" icon may not be visible during the dictation modules.
An easy solution is to press the Ctrl + R (or Command + R on a Mac) keys to reload the browser page. However, be warned that this will take the user back to the start of their current module.
No Sound
Chrome (Mac/PC)
If you can't hear sound and you are on another browser click here
Click on the icon button next to the address bar and click Site settings
Scroll down to Sound and check that it's set to "Allow" and not on "Mute".
Changing browsers
Although the TTRS program works with all the main web browsers, if you are having problems, a quick solution is to try a different browser. We recommend you use Chrome or Firefox if you have either of those browsers available, as they’ll ensure you can access the program at the fastest speeds and with the best display and audio.
Clearing the cache can also resolve a variety of different issues.
Unlocking levels
If for any reason you wish to move a student on to the next module without completing the previous one, perhaps as a result of a technical issue, normally this action will be blocked.
However, by accessing Students from your teacher console, you can set an individual’s Level setting to Unlock all levels. This means the student now has free movement to all modules.