If TTRS displays a critical error stating that the connection to the server has been lost, don't worry - this is usually caused by a temporary internet or network issue. Follow the steps below to identify and resolve the problem.

Make sure your device is connected to the internet and that your connection is stable.

You can confirm this by opening another website or online service. If you're using Wi-Fi, try restarting your router or connecting to a different network before signing back in to TTRS.

Some firewall or antivirus software may block TTRS from connecting to our servers. Check your security software to ensure that www.ttrsonline.com is not being blocked. If necessary, add our website to your list of trusted or allowed websites.

If you're using a school or workplace device, you may need to ask your IT administrator to review your network or firewall settings.

If you've completed the steps above and the error still appears, please contact our Support team for further assistance.

Including details such as the error message, your browser, device, and whether the issue occurs on multiple devices or networks will help us investigate the problem more quickly.

Most connection issues can be resolved by checking your internet connection or security settings. If you continue to experience problems, our Support team will be happy to help you get back into TTRS as quickly as possible.