Troubleshooting
Fix common issues and get TTRS working smoothly again
By Harry and 1 other2 authors12 articles
- I forgot my passwordHow to reset your password
- Resolving technical issuesTry these quick troubleshooting steps to resolve technical issues when using TTRS
- Modules won't load or general issuesFollow these steps if your modules won't load or you're experiencing loading or performance issues
- No words appear on the screenTroubleshooting common difficulties experienced by users
- Chrome Unresponsive"The following page(s) have become unresponsive" issue
- Critical errorLearn what to do if TTRS displays a connection error and you're unable to access the program
- No Sound issueTroubleshoot audio issues if you can't hear spoken words or sound effects during a module
- Using a coupon codeApply your coupon code when starting a new subscription or updating an existing one to receive your discount at checkout
- Logo Constantly Spinning
- Account Server UpdateWhen you see the message "You have been upgraded to our new server"
- Transfer statistics from an Admin account to a Student accountHow to move TTRS usage data from an Admin to a Student account
- Special Resource - Using TTRS at Home during school closures