Most loading issues are caused by your browser using outdated cached files. Refreshing or clearing your browser's cache often resolves the problem. Follow the steps below before contacting Support.
Refresh your browser
Step 1: Perform a quick refresh
Start by refreshing the current page.
Windows: Press Ctrl + R
Mac: Press ⌘ Command + R
If the issue continues, proceed to the next step.
Clear your browser cache
Step 2: Perform a full cache reset
Clear your browser's cache using the instructions for your browser:
Google Chrome: Instructions from Google
Microsoft Edge (Internet Explorer): Instructions from Microsoft
Mozilla Firefox: Instructions from Mozilla
Safari (Mac only):
Open Safari.
Select Safari from the menu bar.
Choose Empty Cache.
Confirm by selecting Empty.
Close all Safari windows and reopen the browser.
Once you've cleared the cache, sign in to TTRS and check whether the issue has been resolved.
Test another browser or device
Step 3: Rule out browser-specific issues
If the problem persists, try accessing TTRS using a different browser or device.
We recommend using one of the following supported browsers:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari (Mac)
You can also log in using the regional website that matches your account:
US & Canada: https://us.ttrsonline.com
All other regions: https://eu.ttrsonline.com
Still need help?
If you've completed the steps above and the issue continues, please contact our Support team from within TTRS or email support@readandspell.com. Including details such as your browser, device, and a screenshot of any error message will help us investigate the issue more quickly.