FAQ and Troubleshooting

A regularly curated list of the most commonly asked questions by TTRS clients

23 articles in this collection
Written by Harry Alexandre, Peter Driver, and Meredith Cicerchia

About TTRS

Minimum Age

What is the minimum recommended age to start TTRS?

Written by Harry Alexandre
Updated this week

Remember and Repeat

What is remember and repeat and how to turn it on or off

Written by Harry Alexandre
Updated over a week ago

Unlocking later levels

Learn how to unlock all levels

Written by Harry Alexandre
Updated over a week ago

Average time to complete the TTRS Course

Written by Meredith Cicerchia
Updated this week

Students with Dyslexia

Written by Harry Alexandre
Updated this week

Students with Dyspraxia

Written by Harry Alexandre
Updated this week

Typing and coordination

The following may help if motivation with your support can be maintained

Written by Harry Alexandre
Updated over a week ago

Do you offer a free trial?

2 week free trial for parents, homeschoolers, schools and tutors

Written by Harry Alexandre
Updated over a week ago

Customer support resources

Popular blog posts we’ve written

Written by Harry Alexandre
Updated over a week ago

Compatibility

Is there an iPad or Tablet version?

Written by Harry Alexandre
Updated this week

TTRS Course Updates

Updates and improvements are listed here

Written by Harry Alexandre
Updated over a week ago

Words disappearing

Lines or words are "disappearing"

Written by Harry Alexandre
Updated over a week ago

Troubleshooting

Modules won't load or general issues

Written by Harry Alexandre
Updated over a week ago

Chrome Unresponsive

"The following page(s) have become unresponsive" issue

Written by Harry Alexandre
Updated over a week ago

Chrome Autoplay policy

Written by Harry Alexandre
Updated over a week ago

I haven't received my Welcome email

Written by Harry Alexandre
Updated over a week ago

Critical error

Written by Harry Alexandre
Updated over a week ago

No Sound

Solutions for Safari, Chrome and Firefox browsers

Written by Harry Alexandre
Updated over a week ago

I forgot my password

How to reset your password

Written by Harry Alexandre
Updated this week

Online Status

Uptime and server updates

Written by Peter Driver
Updated over a week ago

Using a coupon code

For new home subscriptions

Written by Harry Alexandre
Updated over a week ago

Questions from our clients

Down syndrome questions

Questions from our clients about Down Syndrome students

Written by Harry Alexandre
Updated over a week ago

Keyboarding questions

Questions from our clients about using the keyboard

Written by Harry Alexandre
Updated over a week ago