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No Sound issue

Solutions for Chrome, Safari and Firefox browsers if you can't hear any sound in modules.

Harry Alexandre avatar
Written by Harry Alexandre
Updated over 2 weeks ago

If you hear no sound or you can't hear the words in a module, please check:

  • If your speakers / headphones are working correctly and are turned up

  • Speech is turned on in settings

If there is still no sound playing, please refer to your browser below:

Chrome (Mac/PC)

Click on the icon button next to the address bar and click Site settings

Scroll down to Sound and check that it's set to "Allow" and not on "Mute".

Safari (Mac)

  1. Click Safari then Settings for This Website...

2. Click Auto-Play to check if the option "Allow All Auto-Play" is selected.ย 

Firefox (Mac/PC)

Solution 1

Check permissions for autoplay audio is set to Allow Audio and Video when clicking on the i symbol next to the address bar.

Solution 2

Click Settings, Privacy & Security, and untick Block websites automatically playing sound.

Solution 3:

Alternatively, click Exceptions and add ttrsonline.com and then click Allow and then click Save Changes.


For other browsers, please contact us.

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