Home / Homeschool subscribers:
To cancel your home subscription:
Sign in to the Admin account
Click the avatar (your profile picture or the TTRS logo) located in the top-right corner.
Select Subscription from the dropdown menu.
Scroll down and click Manage Subscription.
3. Scroll down and click Manage subscription
4. Click the subscription name
5. Click Cancel subscription at the bottom of the screen
To pause your home subscription:
Follow the instructions above and select Pause subscription
You can pause your subscription between 7 and 90 days.This ensures that you won't be billed during the paused period, and your account settings will remain intact.
Resolving Billing Discrepancies and Applying Discounts
Occasionally, users may notice billing discrepancies, such as being charged a higher rate than expected. Pricing adjustments can often be resolved by checking your subscription plan details and contacting the billing team. For example, if you're eligible for a specific plan rate (e.g., the Homeschool 2-6 users plan with discounts), but your account displays a higher amount, corrections can be made. Here’s how the billing team can assist:
They will review your account to ensure the correct rate is applied.
Any applicable promotional codes or discounts (e.g., a seasonal promotion) will be honored.
If you’ve already been charged incorrectly, the team will process adjustments or refunds as needed.
To expedite resolution, ensure you share relevant subscription plan details or coupon codes with the billing team when you contact them. If there’s an ongoing promotion, it's helpful to confirm its terms to ensure eligibility.
Education / School subscribers:
Please contact us within the messenger to check your renewal status.You may also include specific details about your school's subscription plan and any billing discrepancies to ensure faster assistance.